What Counts as "Starting" the Course for Refund Purposes?
To be eligible for a refund, two conditions related to course progress must both be true: the course must not have been started, and a certificate must not have been generated. If either condition is not met, a refund is not available.
The Two Conditions
1. Course has not been started The course is considered started once you begin working through the course content. Logging in to your account or viewing the dashboard does not start the course.
2. Certificate has not been generated If a certificate has been issued, no refund is available under any circumstances — regardless of when you made the payment or any other factor.
The Full Refund Criteria
All three of the following must be true for a refund to be available:
Request made within 3 months of the payment date
Course not started
Certificate not generated
If all three are met, let us know and we can help.
Quick Facts
Detail | Information |
Refund window | Within 3 months of payment |
Course not started | Required for refund |
Certificate not generated | Required for refund — no exceptions |
Both conditions must be met | Yes |
Frequently Asked Questions
I logged in and looked around but have not started the content. Am I still eligible? Logging into your account does not start the course. If you have not begun the course content and are within 3 months of payment, and no certificate has been generated, you may still be eligible. Let us know right away.
I am partway through the course but have not finished. Can I get a refund? No. Once the course has been started, a refund is not available regardless of how far through the course you are.
My certificate was generated but I want a refund. Is there any exception? No. Once a certificate has been generated, no refund is available under any circumstances.